In California, which department is responsible for the review, registration, and oversight of Bojangles franchises?

According to Bojangles's 2025 Franchise Disclosure Document, the California Department of Financial Protection and Innovation (DFPI) is the entity responsible for the review, registration, and oversight of Bojangles franchises in California. The DFPI's contact information is provided, including the address (320 West Fourth Street, Suite 750, Los Angeles, California 90013-2344), phone numbers ((213) 576-7500 and toll-free (866) 275-2677), email address (ASK.DFPI@dfpi.ca.gov), and website (http://www.dfpi.ca.gov).

This information is crucial for prospective Bojangles franchisees in California because it identifies the specific agency they may need to contact for inquiries, complaints, or to verify information about the franchise offering. The FDD explicitly states that any complaints regarding the content of Bojangles' website can be directed to the California DFPI.

It is important for potential franchisees to note that the Bojangles website has not been reviewed or approved by the California DFPI. Therefore, franchisees should independently verify any information found on the website with the DFPI directly. This ensures they are making informed decisions based on validated information from the official regulatory body.