Besides the computer hardware and software system, is a Bojangles franchisee also required to acquire equipment for offering and accepting gift cards and credit cards?

According to Bojangles' 2025 Franchise Disclosure Document, franchisees may be required to acquire equipment for offering for sale and accepting gift cards and credit cards. Additionally, franchisees must work with Bojangles' approved credit card and gift card program vendors. Franchisees are also required to receive communications from Bojangles on a variety of subjects on an ongoing basis by email and must use an email address that Bojangles provides as part of the Bojangles system as a means of receiving information from them.

This requirement ensures that all Bojangles restaurants can process electronic payments and participate in the brand's gift card program, which can be a significant source of revenue. By mandating the use of approved vendors, Bojangles aims to maintain consistency and security in payment processing across all franchise locations.

For a prospective franchisee, this means factoring in the cost of this equipment and the potential fees associated with the approved vendors when calculating the initial investment and ongoing operational expenses. It also highlights the importance of adhering to Bojangles' technology standards and communication protocols to stay informed and compliant with brand requirements.