According to the Bojangles FDD, how should a franchisee stay current with the Bojangles Manual?

According to Bojangles's 2025 Franchise Disclosure Document, franchisees must continuously review changes to the manual as posted on the Bojangles electronic portal to stay current. Franchisees are also expected to otherwise keep current with the manual. In the event of any dispute as to the contents of the manual, the terms of the master copy of the manual maintained by Bojangles at their home office will be controlling.

This requirement ensures that all franchisees operate according to the most up-to-date standards and procedures established by Bojangles. By using the electronic portal, Bojangles can efficiently distribute updates and changes to all franchisees, ensuring consistency across all locations. The electronic portal serves as the primary source for operational guidelines, policy adjustments, and other important communications.

The stipulation that the master copy of the manual at Bojangles's home office is the final authority in case of disputes provides a clear resolution path for any discrepancies. This clause protects Bojangles's interests in maintaining a uniform system and brand standards. Franchisees should regularly check the portal and any other communications from Bojangles to remain compliant with the latest operational requirements.

Overall, this policy highlights the importance of franchisees staying informed and proactive in adhering to Bojangles's evolving standards. It also places the responsibility on the franchisee to remain up-to-date with any changes to the manual.