What happens when a Body Brain Center Platinum or Gold member cancels their membership?
Body_Brain_Center Franchise · 2025 FDDAnswer from 2025 FDD Document
rules of the membership program that we specify in the Manual from time to time.
We previously offered a "Platinum Membership" program for Body & Brain Center customers that allowed customers to receive certain benefits and price discounts at all participating franchised locations. Membership also allowed the customer to attend classes at any Body & Brain Center and any Dahn Yoga Center they chose. Dahn Yoga previously offered a "Gold Membership" program that provided similar reciprocal benefits. Under the Platinum Membership and Gold Membership programs, the member paid the Body & Brain Center franchisee or Dahn Yoga Center (as applicable) an initial fee that covered the cost of their training for 1 year. After the initial 1-year period, the member could continue the membership by paying a $10 monthly fee until the member decides to cancel the membership. If a member is primarily training at a center other than the center where they initially purchased the membership, the new center may be entitled to the ongoing monthly fees (together with any remaining balance of the initial membership fee) rather than the center where the customer originally purchased the membership. Although we no longer offer new Platinum or Gold memberships, you are required to participate in the Platinum or Gold membership program and comply with the program rules and procedures that we prescribe from time to time with respect to an
Source: Item 12 — TERRITORY (FDD pages 29–32)
What This Means (2025 FDD)
According to Body Brain Center's 2025 Franchise Disclosure Document, the document describes the Platinum and Gold membership programs, which are no longer offered to new members. These programs allowed members to receive benefits and discounts at participating franchised locations, as well as attend classes at any Body & Brain Center or Dahn Yoga Center. Members paid an initial fee covering training costs for one year, and after that, they could continue their membership by paying a $10 monthly fee until they decided to cancel.
If a member who primarily trains at a center different from where they initially purchased the membership, that new center may be entitled to the ongoing monthly fees and any remaining balance of the initial membership fee. The FDD excerpt does not specify what happens when a Platinum or Gold member cancels their membership, only that they could continue the membership by paying a $10 monthly fee until they decide to cancel the membership.
For a prospective Body Brain Center franchisee, this means understanding the rules and procedures around the Platinum and Gold membership programs is important, even though new memberships are no longer being offered. Franchisees must comply with the program rules for customers who maintain their existing memberships. It is important to note that the FDD does not describe the cancellation process or any implications of cancellation for the member or the franchisee. A prospective franchisee should ask the franchisor about the specific procedures and implications related to the cancellation of Platinum or Gold memberships.