Where can I find information about Member Care at my Body Brain Center?
Body_Brain_Center Franchise · 2025 FDDAnswer from 2025 FDD Document
h the Marks. If you fail to follow the complaint resolution process, then, in addition to any other remedies available to us under this Agreement, we reserve the right to impose a fine of up to $500 per occurrence, up to a maximum of $2,500 for the same violation. You agree to comply with any refund policy that we specify from time to time, including in situations where a member transfers their membership or customer agreement.
- 10.9 Membership Program. You agree to participate in any membership program that we require from time to time. The membership program may include membership privileges for both Dahn Yoga and Body & Brain Centers. You must accept members at your Center according to the terms of the membership program (currently, if a member of another franchised or company-owned Body & Brain Center desires to switch the member's membership to your Center, you must accept the member at your Center). You agree to abide by all rules of the membership program that we specify in the Manual from time to time. In the past, we offered the "Platinum Membership" program and BBYHC offered the "Gold Membership" program. Although we no longer offer the Platinum Membership program and BBYHC no longer offers the Gold Membership program, you must continue to service customers who previously purchased these memberships under the original terms of the membership program. At any time, we may reinstate these membership programs or institute new membership programs and you agree to participate in these programs according to the rules we prescribe in the Manual from time to time. If we reinstate a membership program, you agree to take our form of membership agreement to your lawyer to ensure that it complies with state and local laws.
- 10.10 Failure to Comply with Standards. You acknowledge the importance of every one of our standards and operating proceduresto the reputation and integrity of the System and the goodwill associated with the Marks. If we notify you of a failure to comply with our standards or operating proced
Source: Item 23 — RECEIPT (FDD pages 43–178)
What This Means (2025 FDD)
The 2025 Body Brain Center Franchise Disclosure Document (FDD) provides some information regarding member care policies and procedures. Specifically, Section 10.9 outlines the requirements for participating in any membership program that Body Brain Center may require. As a franchisee, you must accept members at your center according to the terms of the membership program, even if they are transferring from another Body Brain Center location. Franchisees must also abide by all rules of the membership program as specified in the Manual.
Notably, Body Brain Center may reinstate old membership programs or institute new ones, and franchisees are obligated to participate according to the rules prescribed in the Manual. If a membership program is reinstated, franchisees are advised to consult with their lawyer to ensure compliance with state and local laws regarding the membership agreement.
Additionally, Section 10.10 emphasizes the importance of adhering to Body Brain Center's standards and operating procedures for maintaining the System's reputation and goodwill. Failure to comply with these standards, including those related to member care, may result in fines of up to $500 per occurrence, with a maximum of $2,500 for the same violation. The FDD also states that franchisees must comply with any refund policy that Body Brain Center specifies, including in situations where a member transfers their membership or customer agreement. For more detailed information, prospective franchisees should refer to the confidential operations manual, as well as consult with the franchisor directly.