What systems are included in the Body20 Technology System?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
6.11 Technology System**.**
(a) Acquisition and Updates. You must obtain, maintain, and use the hardware, software, other equipment, and network connections that we specify periodically in the
Manuals necessary to operate our point-of-sale system, the customer relationship management system, the online reservation system, and other technology systems that we designate (collectively, the "Technology System"). You must use the Technology System to (i) enter and track purchase orders and receipts, attendance, and customer information, (ii) update inventory, (iii) enter and manage your customers' contact information, (iv) generate sales reports and analysis relating to the Studio, and (iv) provide other services relating to the operation of the Studio. If we require you to use any proprietary software or to purchase any software from a designated vendor, you must execute and pay any fees associated with any software license agreements or any related software maintenance agreements that we or the licensor of the software require. You must replace, upgrade, or update at your expense the Technology System as we may require periodically without limitation. We will establish reasonable deadlines for implementation of any changes to our Technology System requirements.
- (b) Use of the Technology System.
You agree: (i) that your Technology System will be dedicated for business uses relating to the operation of the Studio; (ii) to use the Technology System in accordance with our policies and operational procedures; (iii) to transmit financial and operating data to us as required by the Manuals; (iv) to do all things necessary to give us unrestricted access to the Technology System at all times (including users IDs and passwords, if necessary) so that we may independently download and transfer data via a connection that we specify; (v) to maintain the Technology System in good working order at your own expense; (vi) to ensure that your employees are adequately trained in the use of the Technology System and our related policies and procedures; and (vii) not to load or permit any unauthorized programs or games on any hardware included in the Technology System.
You also must comply with all laws and payment card provider standards relating to the security of the Technology System, including, without limitation, the Payment Card Industry Data Security Standards.
You are responsible for any and all consequences that may arise if the system is not properly operated, maintained and upgraded or if the Technology System (or any of its components) fails to operate on a continuous basis or as we or you expect.
Source: Item 23 — RECEIPT (FDD pages 74–251)
What This Means (2025 FDD)
According to Body20's 2025 Franchise Disclosure Document, the Technology System includes the point-of-sale system, the customer relationship management system, the online reservation system, and other technology systems that Body20 designates in its manuals. As a franchisee, you are required to acquire, maintain, and use the hardware, software, other equipment, and network connections necessary to operate these systems, as specified in the manuals.
The Technology System is used for several key functions, including entering and tracking purchase orders and receipts, managing attendance and customer information, updating inventory, managing customer contact information, and generating sales reports and analysis. It also supports other services related to the operation of the Body20 studio. Franchisees may be required to use proprietary software or purchase software from designated vendors, which may involve executing software license agreements and paying associated fees.
Body20 requires franchisees to replace, upgrade, or update the Technology System at their own expense as needed. The company will establish reasonable deadlines for implementing any changes to the Technology System requirements. Franchisees must ensure that the Technology System is dedicated to business uses related to the studio's operation and that it is used in accordance with Body20's policies and operational procedures. Franchisees are also responsible for transmitting financial and operating data to Body20 as required by the manuals and for maintaining the system in good working order. Additionally, franchisees must ensure their employees are adequately trained in using the Technology System and related policies.
Overall, the Technology System is critical for managing various aspects of the Body20 studio, from sales and customer interactions to inventory and reporting. Franchisees must stay compliant with all laws and payment card provider standards related to the security of the Technology System, including the Payment Card Industry Data Security Standards. Failure to properly operate, maintain, and upgrade the system can lead to consequences, and franchisees are responsible for ensuring the system operates continuously and as expected.