What standards of conduct are Body20 franchisees expected to adhere to?

According to the 2025 Body20 Franchise Disclosure Document, franchisees are expected to adhere to ethical standards as outlined in the operations manual. The manual includes a section dedicated to ethical standards, alongside other important topics such as legal and regulatory compliance, confidentiality, and system compliance. Franchisees must operate their studios in accordance with Body20's System Standards, which include mandatory and suggested policies, procedures, rules and requirements. These standards are detailed in Body20's operations manuals and other written communications.

Body20 franchisees must maintain the brand's integrity by adhering to the standards for studio design, layout, and trade dress, as well as specifications for equipment, inventory, and accessories. They are also required to use the System Website, online booking system, and reservation procedures as prescribed by Body20. The fitness programs, training sessions, and customer service standards developed by Body20 must be followed to ensure consistency across all franchise locations.

Furthermore, franchisees are expected to comply with the terms of the lease agreement for their studio premises. They are only permitted to use the premises for the operation of the Body20 studio and for no other purpose. Franchisees must also obtain Body20's written consent before assigning the lease or subletting the premises. Any modifications to the lease that could materially affect its provisions require Body20's prior written consent, ensuring that the franchisor maintains control over the studio's location and operations.