What is the 'Manuals' for a Body20 studio?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
A Studio operates under a prescribed system of specifications and operating procedures that we have developed and will continue to develop (the "System"). The distinguishing characteristics of the System include our Studio designs, layouts, and identification schemes (collectively, the "Trade Dress"); our specifications for equipment, inventory, accessories, and supplies; our website or series of websites for the Studios (the "System Website"); our relationships with vendors; our software and computer programs; our online booking system; our reservation procedures; the classes and training sessions (collectively, "Sessions") that you offer to customers; any fitness programs and Sessions that we have developed or may develop; the accumulated experience reflected in our operating procedures, customer service standards methods, and marketing techniques; and the mandatory and suggested policies, procedures, standards, specifications, rules, and requirements (collectively, the "System Standards") stated
in our operations manuals (the "Manuals") and otherwise in writing. We may change, improve, add to, and further develop the elements of the System periodically.
Source: Item 1 — THE FRANCHISOR, AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 8–12)
What This Means (2025 FDD)
According to the 2025 Body20 Franchise Disclosure Document, the 'Manuals' are the operations manuals that contain the System Standards for a Body20 studio. These System Standards include mandatory and suggested policies, procedures, standards, specifications, rules, and requirements.
The FDD specifies that Body20 operates under a prescribed system of specifications and operating procedures that the company has developed and will continue to develop. This 'System' includes various elements such as studio designs, equipment specifications, the System Website, vendor relationships, software, the online booking system, reservation procedures, classes and training sessions, fitness programs, customer service standards, and marketing techniques.
Body20 may change, improve, add to, and further develop the elements of the System periodically, so franchisees must stay up-to-date with any modifications to the Manuals. As a franchisee, adhering to the standards outlined in the Manuals is crucial for maintaining consistency and quality across all Body20 studios and ensuring that the brand's reputation is upheld.