What hardware, software, equipment, and network connections are Body20 franchisees required to obtain, maintain, and use for the Technology System?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
(a) Acquisition and Updates. You must obtain, maintain, and use the hardware, software, other equipment, and network connections that we specify periodically in the
Manuals necessary to operate our point-of-sale system, the customer relationship management system, the online reservation system, and other technology systems that we designate (collectively, the "Technology System"). You must use the Technology System to (i) enter and track purchase orders and receipts, attendance, and customer information, (ii) update inventory, (iii) enter and manage your customers' contact information, (iv) generate sales reports and analysis relating to the Studio, and (iv) provide other services relating to the operation of the Studio. If we require you to use any proprietary software or to purchase any software from a designated vendor, you must execute and pay any fees associated with any software license agreements or any related software maintenance agreements that we or the licensor of the software require. You must replace, upgrade, or update at your expense the Technology System as we may require periodically without limitation. We will establish reasonable deadlines for implementation of any changes to our Technology System requirements.
- (b) Use of the Technology System.
You agree: (i) that your Technology System will be dedicated for business uses relating to the operation of the Studio; (ii) to use the Technology System in accordance with our policies and operational procedures; (iii) to transmit financial and operating data to us as required by the Manuals; (iv) to do all things necessary to give us unrestricted access to the Technology System at all times (including users IDs and passwords, if necessary) so that we may independently download and transfer data via a connection that we specify; (v) to maintain the Technology System in good working order at your own expense; (vi) to ensure that your employees are adequately trained in the use of the Technology System and our related policies and procedures; and (vii) not to load or permit any unauthorized programs or games on any hardware included in the Technology System.
You also must comply with all laws and payment card provider standards relating to the security of the Technology System, including, without limitation, the Payment Card Industry Data Security Standards.
Source: Item 23 — RECEIPT (FDD pages 74–251)
What This Means (2025 FDD)
According to the 2025 Body20 Franchise Disclosure Document, franchisees must acquire, maintain, and utilize specific hardware, software, other equipment, and network connections as detailed in the manuals to operate the Technology System. This system encompasses the point-of-sale system, customer relationship management system, and online reservation system, along with any other technology systems designated by Body20.
The Technology System is essential for various functions, including tracking purchase orders, receipts, attendance, customer information, updating inventory, managing customer contacts, and generating sales reports. Franchisees are responsible for replacing, upgrading, or updating the Technology System at their own expense as required by Body20, with reasonable deadlines set for implementing changes.
Franchisees must ensure the Technology System is dedicated to business operations related to the studio and used according to Body20's policies. They are also required to transmit financial and operating data as specified in the manuals and provide unrestricted access to Body20 for data retrieval. Maintaining the system in good working order and adequately training employees in its use are also franchisee responsibilities. Furthermore, franchisees must comply with all laws and payment card provider standards, such as the Payment Card Industry Data Security Standards, to ensure the security of the Technology System.