What happens if the Body20 Technology System is not properly operated, maintained, and upgraded?

According to Body20's 2025 Franchise Disclosure Document, franchisees are responsible for any consequences resulting from the Technology System not being properly operated, maintained, or upgraded, or if it fails to operate continuously or as expected. This means that franchisees bear the risk of system malfunctions or inadequacies. The Technology System typically includes a desktop computer, laptop, tablets, printer, TV display components, scanner, credit card reader, accessories, and a point-of-sale system.

The FDD states that Body20 does not currently require franchisees to enter into maintenance, updating, upgrading, or support contracts related to the Technology System. While vendors may offer optional contracts estimated at approximately $2,500 per year, Body20, its affiliates, and third-party vendors are not obligated to provide ongoing maintenance, repairs, upgrades, or updates. This places the onus on the franchisee to ensure the system is functioning correctly, potentially incurring additional costs for repairs or upgrades if issues arise.

Franchisees must also provide Body20 with unrestricted electronic access to the Technology System, including user IDs and passwords, for obtaining information related to the studio. Body20 can download and transfer data in real-time without contractual limitations. This access ensures Body20 can monitor studio operations and data. Franchisees are required to use the Technology System as specified in the manuals, transmit financial and operating data, maintain the system in good working order at their own expense, and ensure employees are trained in its use. They must also comply with all laws and payment card provider standards related to system security.