What functions must the Body20 Technology System be used for?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the Technology System to (i) enter and track purchase orders and receipts, attendance, and customer information, (ii) update inventory, (iii) enter and manage your customers' contact information, (iv) generate sales reports and analysis relating to the Studio, and (iv) provide other services relating to the operation of the Studio.
Source: Item 23 — RECEIPT (FDD pages 74–251)
What This Means (2025 FDD)
According to Body20's 2025 Franchise Disclosure Document, franchisees are required to use the Technology System for specific functions related to the operation of their studio. This system encompasses hardware, software, and network connections necessary for the point-of-sale system, customer relationship management, online reservations, and other designated technology systems. Franchisees must acquire, maintain, and regularly update these components as specified in the Body20 manuals.
The mandatory functions of the Technology System include entering and tracking purchase orders and receipts, monitoring attendance, and managing customer information. It is also essential for updating inventory and managing customer contact details. Furthermore, the system must be used to generate sales reports and conduct analyses related to the studio's performance. The Technology System is also used to provide other services related to the operation of the Body20 studio.
Body20 franchisees are obligated to use the Technology System solely for business purposes related to the studio's operation and in accordance with Body20's policies and procedures. They must transmit financial and operating data to Body20 as required by the manuals and provide unrestricted access to the system for data retrieval. Franchisees are responsible for maintaining the system in good working order and ensuring that their employees are adequately trained in its use. Unauthorized programs or games are prohibited on the Technology System hardware.
Compliance with laws and payment card provider standards, including the Payment Card Industry Data Security Standards, is also mandatory for the security of the Technology System. Franchisees bear the responsibility for any consequences resulting from improper operation, maintenance, or failure of the system. This ensures that Body20 maintains a standardized and secure operational environment across all franchise locations, protecting both the brand and customer data.