Are Body20 franchisees required to ensure their employees are trained in the use of the Technology System?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) Use of the Technology System.
You agree: (i) that your Technology System will be dedicated for business uses relating to the operation of the Studio; (ii) to use the Technology System in accordance with our policies and operational procedures; (iii) to transmit financial and operating data to us as required by the Manuals; (iv) to do all things necessary to give us unrestricted access to the Technology System at all times (including users IDs and passwords, if necessary) so that we may independently download and transfer data via a connection that we specify; (v) to maintain the Technology System in good working order at your own expense; (vi) to ensure that your employees are adequately trained in the use of the Technology System and our related policies and procedures; and (vii) not to load or permit any unauthorized programs or games on any hardware included in the Technology System.
You also must comply with all laws and payment card provider standards relating to the security of the Technology System, including, without limitation, the Payment Card Industry Data Security Standards.
Source: Item 23 — RECEIPT (FDD pages 74–251)
What This Means (2025 FDD)
According to Body20's 2025 Franchise Disclosure Document, franchisees are required to ensure their employees are adequately trained in the use of the Technology System, as well as Body20's related policies and procedures. The Technology System includes the point-of-sale system, the customer relationship management system, the online reservation system, and other technology systems that Body20 designates.
This requirement ensures that the Body20 studio operates efficiently and that customer data is managed correctly. It also helps maintain consistency across all franchised locations. The franchisee is responsible for the costs associated with training their employees on the Technology System.
Furthermore, the franchisee must provide Body20 with unrestricted access to the Technology System at all times, including user IDs and passwords if necessary, so that Body20 can independently download and transfer data. The franchisee is also responsible for maintaining the Technology System in good working order at their own expense and must ensure that the Technology System is dedicated for business uses related to the operation of the studio. Unauthorized programs or games are not permitted on any hardware included in the Technology System.
In addition to these requirements, the franchisee must comply with all laws and payment card provider standards relating to the security of the Technology System, including the Payment Card Industry Data Security Standards. These measures are in place to protect customer data and maintain the integrity of the Body20 brand.