Where can I find information about the Body20 mobile app?
Body20 Franchise · 2025 FDDAnswer from 2025 FDD Document
| MANUAL PURPOSE AND ORGANIZATION | 1 |
|---|---|
| Alignment with Franchise Disclosure Document | 1 |
| Storing the Manual | 1 |
| OWNERSHIP OF MANUAL | 1 |
| CORRESPONDENCE AND COMMUNICATION | 1 |
| MANUAL TERMINOLOGY | 2 |
| WELCOME TO BODY20®! | 2 |
| Company History | 3 |
| Mission Statement | 3 |
| Vision Statement | 3 |
| Values | 4 |
| Importance of Product and Services Knowledge | 5 |
| ETHICAL STANDARDS | 5 |
| LEGAL AND REGULATORY | 6 |
| Confidentiality | 6 |
| Definition of Trade Secrets and Confidential Information | 6 |
| Change of Address | 7 |
| Franchise Disclosure Document (FDD) and Franchise Agreement | 7 |
| Independently Owned and Operated | 7 |
| System Compliance | 8 |
| Complete Franchisee Training | 8 |
| WHAT FRANCHISEES CAN EXPECT FROM BODY20® HQ | |
| (THE FRANCHISOR) | 9 |
| WHAT THE BODY20® HQ (THE FRANCHISOR) EXPECTS | |
| FROM FRANCHISEES | 9 |
| CONCLUSION | 10 |
| CONFIRMATION CALLS | 8 |
| ------------------------------------------------------- | ---- |
| DECLINES/SUSPENSION CALLS | 8 |
| SALES CALLS TO LEADS | 8 |
| FOLLOW-UP CALLS | 9 |
| NO-SHOW CALLS | 9 |
| WIN-BACK CALLS | 9 |
| Converting a Lead to a Member | 9 |
| Messaging Sequence | 9 |
| PRE-DEMO FOLLOW-UP PROCESS | 23 |
| Pre-Visit Touchpoints | 23 |
| 23 | |
| TEXT CONFIRMATION | 23 |
| WELCOME | 24 |
| CALL – HYPE CALL | 24 |
| Demo Session | 24 |
| Pre-Demo Prep | 24 |
| PART 1: Intake (Fitness Profile) – 1-10 mins | 25 |
| PART 2: Hype Session on InBody (2 min explanation) | 26 |
| PART 3: Studio Tour | 28 |
| PART 4: Base Layer Suit Up | 30 |
| PART 5: InBody Scan | 31 |
| PART 6: Strap the Client | 33 |
| PART 7: Transfer From Sales Associate to Coach | 34 |
| PART 8: Information For Coach Hand Back to Sales StaG | 34 |
| PART 9: The Close | 35 |
| ELE0AT&R STALE P1TCE &N TEE INB&DA RESULTS | 35 |
| O0ERC&ME ODMECT1&NS | 36 |
| F1NAL1JE TEE SALE | 38 |
| The Post Sale Follow Up | 39 |
| Member Orientation | 39 |
| Mobile App Setup | 40 |
| Follow Up Protocol | 40 |
| BODY2O®'S TOP 10 BENEFITS | 40 |
| BODY20® COMPETITIVE ADVANTAGE | 42 |
| COMMON STUDIO CHALLENGES: SYMPTOMS AND SOLUTIONS | 43 |
Source: Item 23 — RECEIPT (FDD pages 74–251)
What This Means (2025 FDD)
According to Body20's 2025 Franchise Disclosure Document, information regarding the mobile app setup can be found in the franchise operations manual. Specifically, the table of contents for the manual lists "Mobile App Setup" on page 40.
Prospective franchisees should consult page 40 of the Body20 franchise operations manual for detailed instructions and guidelines on setting up the mobile app for their members. This likely includes information on how members can download, install, and configure the app, as well as how the franchisee can use the app to manage member accounts and track their progress.
It is important to review this section of the manual carefully to ensure a smooth onboarding process for new members and to maximize the benefits of the Body20 mobile app for both the franchisee and their clients.