What is the definition of a 'Member' in the Body20 FDD?

Based on the 2025 Body20 Franchise Disclosure Document, the term 'Member' is used in the context of retail sales and customer service. Specifically, the FDD mentions 'Members' in relation to promoting retail sales, selling performance wear, and customer service topics such as membership transfers, cross-studio utilization, and membership freezes.

While the FDD excerpts mention 'Members' in various contexts related to studio operations, customer service, and retail sales, it does not provide an explicit definition of what constitutes a 'Member.' The document assumes the reader understands this term to mean a customer who has purchased a membership or service package from a Body20 studio.

For a prospective franchisee, it is important to understand the specific criteria that define a 'Member' in terms of membership agreements, service packages, and associated rights and responsibilities. This understanding is crucial for managing customer relationships, implementing service policies, and ensuring compliance with the franchise agreement. A potential franchisee should seek clarification from Body20 regarding the precise definition of 'Member' and any related terms or conditions.