Where does Black Bear Diner typically conduct its initial training program?
Black_Bear_Diner Franchise · 2025 FDDAnswer from 2025 FDD Document
Development Agreement.
Training
We conduct an initial training program which you and your general manager, if applicable, and assistant manager(s) must attend and complete to our satisfaction prior to beginning operation of the Franchised Restaurant. Under certain circumstances, for example, you are currently a multiunit operator or your personnel have been previously trained by us, and you receive our preapproval then we may waive the initial training program or certain aspects of it. The instructional material for initial training program is primarily on-the-job and conducted over approximately 8 weeks and is for approximately 320 hours as described in the chart below. We supplement on-the-job training with approximately 15-30 hours of classroom and interactive, online training modules which we refer to as "Bears in the Know." Except for the Grand Opening Module which is conducted over 14 consecutive days, training is typically conducted on Wednesday through Sunday as described in the chart below. We provide training at one or more of our company owned Black Bear Diner restaurants which we determine. In the future, we may certify certain franchisee-owned Black Bear Diner restaurants that meet our requirements as "Training Restaurant(s)." If so, you may be required to attend and complete training to our satisfaction at a Training Restaurant. Any training provided by us to any of your employees will be limited to training or guiding the employees
regarding the delivery of approved services to customers in a manner that reflects the service standards of the System. You are, and will remain, the sole employer of your employees during all training programs, and you are solely responsible for all employment decisions and actions related to your employees. You must ensure that your employees receive adequate training. The content of the training programs may be modified periodically.
If you are an Area Developer and sign an Area Development Agreement for five or more restaurants, your multi-unit operations manager must attend and satisfactorily complete our initial training program.
Ms. Camille Chavez our Vice President of Training & Development is responsible for all aspects of training and is generally experienced in conducting training programs. Ms.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–35)
What This Means (2025 FDD)
According to Black Bear Diner's 2025 Franchise Disclosure Document, the initial training program is primarily on-the-job and supplemented with classroom and online modules. The on-the-job training spans approximately 8 weeks, totaling about 320 hours. Additionally, there are 15-30 hours of classroom and interactive online training modules referred to as "Bears in the Know."
Black Bear Diner typically conducts this training at one or more of its company-owned restaurants, as determined by the company. However, the document indicates that in the future, certain franchisee-owned Black Bear Diner restaurants that meet specific requirements may be certified as "Training Restaurants." If this occurs, franchisees may be required to attend and complete their training at one of these certified locations.
Training is generally held from Wednesday through Sunday, except for the Grand Opening Module, which is conducted over 14 consecutive days. The FDD specifies that Ms. Camille Chavez, the Vice President of Training & Development, is responsible for all aspects of training and has over 10 years of experience in developing and managing training programs for various franchise concepts.