What is the approved back of house system that Black Bear Diner requires?
Black_Bear_Diner Franchise · 2025 FDDAnswer from 2025 FDD Document
Back of House System. You will need a back office computer as well as two computer tablets or similar devices. Ctuit® is the approved back of house system and is used as a means of communication for general information sharing between you and us regarding financial, operating, reporting, inventory management and marketing aspects of your Franchised Restaurant. In addition, we require you to utilize PlayerLync® software which provides operational documentation in both written and visual electronic formats.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 28–35)
What This Means (2025 FDD)
According to the 2025 Black Bear Diner Franchise Disclosure Document, franchisees are required to use a specific back of house system. The approved system is Ctuit®, which is utilized for communication and general information sharing between the franchisee and Black Bear Diner. This system covers financial, operating, reporting, inventory management, and marketing aspects of the franchised restaurant.
In addition to Ctuit®, franchisees must also use PlayerLync® software. This software provides operational documentation in both written and visual electronic formats, ensuring franchisees have access to necessary resources for running their Black Bear Diner location.
Furthermore, Black Bear Diner mandates that franchisees have a back office computer and two computer tablets or similar devices to operate these systems effectively. This ensures that franchisees can maintain consistent communication and manage their restaurant operations in accordance with Black Bear Diner's standards.