Who is responsible if third-party technology used in a Bigfoot Forestry franchise malfunctions?

According to Bigfoot Forestry's 2025 Franchise Disclosure Document, if third-party technology malfunctions, the franchisee's sole recourse for any liabilities, losses, damages, or expenses is against the owner or licensor of that third-party technology, not against Bigfoot Forestry itself. This means that Bigfoot Forestry franchisees must seek resolution directly from the third-party provider if the technology they are using does not function properly.

This arrangement places the onus on the franchisee to vet and select reliable third-party technology vendors. It is important for prospective franchisees to carefully review the terms and conditions of any third-party technology licenses or service agreements to understand the available support and warranty provisions. Bigfoot Forestry may enter into master agreements with licensors of Third-Party Technology and charge franchisees for amounts they pay them based on the franchisee's use of their Third-Party Technology.

Franchisees are responsible for all fees, costs, and expenses associated with acquiring, licensing, utilizing, updating, and upgrading Technology Systems. The technology fee may change based on changes to Technology Systems or prices charged by third parties with whom Bigfoot Forestry enters into master agreements. This highlights the importance of due diligence when selecting and maintaining technology systems for the Bigfoot Forestry franchise.