Can Bigfoot Forestry contact my customers as part of an inspection?

• 16.1. Inspections. For quality control purposes and to ensure compliance with this Agreement, we (or our representative) may evaluate your operations and inspect your books, records, accounts and tax returns. We will determine the scope of the inspection, which may include, among other things:
  • (a) evaluating the physical condition of your Bigfoot Forestry Vehicle and operating equipment for cleanliness, sanitation and state of repair;
  • (b) examining and copying your books, records, accounts and tax returns;
  • (c) inspecting and testing your equipment;
  • (d) monitoring the provision of Bigfoot Forestry Services by your Service Technicians;
  • (e) monitoring and speaking with your staff; and
  • (f) contacting your customers.

We may conduct inspections at any time without prior notice; provided, however, that we will notify you at least 48 hours before inspecting your home office and schedule a reasonable time for the inspection. We (or our representative) will use reasonable efforts to minimize any interference with the operation of your Business. You and your employees must cooperate and not interfere with the inspection. You consent to us accessing your Technology Systems to retrieve Business Data. You must reimburse all Travel Expenses and other costs we incur to conduct an inspection to verify whether you remedied: (a) a health or safety issue identified by a Governmental Authority; or (b) a breach of system standards we bring to your attention. We bear the cost of all other inspections

Source: Item 23 — RECEIPT (FDD pages 42–162)