In California, where can complaints concerning the content of the Bigfoot Forestry website be directed?
Bigfoot_Forestry Franchise · 2025 FDDAnswer from 2025 FDD Document
page for your Business that will: (a) be linked to our corporate website; and (b) list information about your Business we deem appropriate such as address, contact information and hours of operation. We control all content on your Business's webpage but will consider your suggestions in good faith. We will own your Business's webpage and domain name. We may change or discontinue our website and/or your Business's webpage at any time.
- **6.7.
Source: Item 23 — RECEIPT (FDD pages 42–162)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the FDD does not specify where complaints concerning the content of the Bigfoot Forestry website can be directed in California. However, the document does state that Bigfoot Forestry controls all content on the franchisee's business webpage, but will consider suggestions in good faith. The FDD also states that without prior approval from Bigfoot Forestry, franchisees may not develop, host, or otherwise maintain a website (or other digital presence) that references their marks, conduct digital or online advertising or marketing, or engage in e-commerce.
Given that Bigfoot Forestry maintains control over the content of the franchisee's webpage, any concerns about the content would likely need to be addressed directly with the franchisor. The franchisee agreement requires franchisees to operate their business in full compliance with the agreement, the manual, and Bigfoot Forestry's standards to maintain the goodwill associated with the marks.
A prospective franchisee should ask Bigfoot Forestry about the specific procedures for addressing website content complaints, including the designated contact person or department, and any established protocols for resolving such issues. It would also be prudent to inquire about any specific California state regulations that might apply to online advertising or website content and how Bigfoot Forestry ensures compliance with those regulations.