What is the requirement for MAP-qualified personnel at a Big O Tires Participating Facility?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
- (2) The Participating Facility agrees that during the term of this Agreement it will, maintain and have available trained, MAP‐qualified personnel to comply with the MAP Pledge to Customers, MAP Standards of Service and Uniform Inspection & Communication Standards ("UICS") and render an appropriate service inspection during regular business hours. This would include having at least one employee at each facility complete and pass the MAP Assessment test. Passing this test enables the employee to become MAP Qualified, showing he/she understands the use of the MAP UICS's and how to communicate the inspection results to the consumer using the MAP Terminology of "Required" and "Suggested".
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, a Participating Facility in the Automotive Maintenance and Repair Association's MAP program must maintain trained, MAP-qualified personnel to comply with the MAP Pledge to Customers, MAP Standards of Service, and Uniform Inspection & Communication Standards (UICS). This ensures appropriate service inspections during regular business hours.
Specifically, Big O Tires requires at least one employee at each Participating Facility to complete and pass the MAP Assessment test. Passing this test qualifies the employee as MAP-qualified, demonstrating their understanding of the MAP UICS and their ability to communicate inspection results to customers using the MAP terminology of "Required" and "Suggested".
This requirement ensures that Big O Tires franchisees participating in the MAP program adhere to standardized service and communication protocols, enhancing customer trust and satisfaction. By having trained personnel who can accurately assess vehicle conditions and clearly explain necessary repairs, franchisees can provide a consistent and professional service experience, aligning with the standards set by both Big O Tires and the MAP program.