Regarding anti-virus software for Big O Tires, what file extensions should be excluded from scanning?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Anti-Virus Considerations:
- Virus protection on each system is recommended, and Anti-virus software should be configured to exclude .dbf, .fpt, .cdx file extensions.
- DO NOT USE (under any circumstance) any variation of Norton: even when configured with proper exclusions for files/folders, it still regularly blocks our processes and/or deletes our executables
- Carbonite has been problematic in the past. However, that is due to the 'default' install configuration. With this config, it auto-backs up all files regularly throughout the day. This leads to database files being 'locked' (currently backing up) at the same time the system tries to use them, which results in a cascade of errors and issues.
- Carbonite can be manually configured to only run backups at certain times (ex: auto-backup files daily at 11 pm)
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, franchisees are advised to configure their anti-virus software to exclude specific file extensions to ensure the smooth operation of their systems. The document specifies that anti-virus software should be configured to exclude .dbf, .fpt, and .cdx file extensions. This exclusion is likely intended to prevent the anti-virus software from interfering with the operation of critical database files used by Big O Tires's proprietary software systems.
The FDD also cautions against using any variation of Norton anti-virus software, even with proper exclusions configured. The document states that Norton regularly blocks Big O Tires's processes or deletes executables, which could disrupt business operations. Additionally, the document notes that Carbonite backup software can cause issues if its default configuration is used, as it may lock database files during backups, leading to errors. Franchisees are advised to manually configure Carbonite to run backups at specific times, such as daily at 11 pm, to avoid conflicts.
For a prospective Big O Tires franchisee, these considerations are important for maintaining system stability and preventing disruptions. By following the recommendations for anti-virus software configuration and backup procedures, franchisees can minimize the risk of software conflicts and data loss. It is crucial to adhere to the specified file exclusions and avoid using Norton anti-virus software to ensure the reliable operation of Big O Tires's software systems. Additionally, properly configuring Carbonite or other backup solutions is essential for safeguarding critical data without interfering with daily business processes.