What is the purpose of the Big O Tires manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, the operating manual outlines the standards and specifications that franchisees must follow. The manual contains written, electronic, audio, video, and internet instructions, including the Franchise Policies & Standards Manual, training materials, the online Learning Management System, and other proprietary information posted on the Big O Tires Website Business Center.
The purpose of the Big O Tires manual is to protect the reputation and goodwill of the licensed marks. However, the FDD states that it is not designed to control the day-to-day operations of a Big O Tires store. Big O Tires may modify the manual periodically to reflect changes in authorized products and services, standards, service quality, and store operations.
It is the franchisee's responsibility to maintain an updated manual and regularly check for updates if the manual is provided electronically. In case of a dispute about the manual's contents, the most recent revision issued by Big O Tires will be the controlling version. Franchisees must operate their Big O Tires store in compliance with the Franchise Agreement and the standards and specifications in the manual.