Does Big O Tires provide training for the operation of the franchised business?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
- C. Big O requires Trainee to complete certain training and certification programs to the satisfaction of Big O prior to operating a Big O Tires Store, including completion of Big O's certification program where Trainee must demonstrate certain skills to an existing franchisee (the "Certification Program").
- E. Trainee has completed the classroom and on-the-job training at a Big O training facility and ready to be certified to operate a Big O Tires franchise business.
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- Term. The Certification Program shall continue for a three and a half (3.5) week period (the "Term"). Big O reserves the right to modify the Term of the Certification Program based upon the performance of the Trainee in such Certification Program.
11.02 Completion of Training by Operator or Manager. Franchisee's Operator or Manager shall complete, to Big O's reasonable satisfaction, any and all training programs Big O may reasonably require or provide at such time as Big O may reasonably prescribe. All training fees and all expenses incurred by persons receiving such training, including, without limitation, costs of travel, room and board, as well as wages of the person(s) receiving such training shall be borne by the Franchisee except as provided in Section 7.01(c).
- (b) Big O agrees to make available to Franchisee the following on-going assistance for which Big O may charge the Franchisee a fee:
- (i) Additional training for the Operator or other personnel of Franchisee;
- (ii) Regional training provided by Big O personnel and field assistance, inspections and merchandising advice pertaining to the Franchisee's Store provided by Big O area managers.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, Big O Tires requires trainees to complete certain training and certification programs before operating a Big O Tires store. This includes completing Big O's certification program, where the trainee must demonstrate specific skills to an existing franchisee. The franchisee's Operator or Manager must complete any training programs that Big O Tires reasonably requires. Franchisees are responsible for all training fees and expenses, including travel, room and board, and wages, unless otherwise specified.
The initial training involves classroom and on-the-job components at a Big O training facility, followed by a certification program conducted by an approved existing franchisee (the Trainer). The certification program lasts for 3.5 weeks, during which the trainee must demonstrate mastery of skills outlined in Exhibit A of the franchise agreement. Big O Tires reserves the right to modify the term of the certification program based on the trainee's performance.
Big O Tires also provides ongoing assistance to franchisees. This includes access to the Big O Manual online and assistance with initial inventory selection and store layout. Additional ongoing support, for which Big O Tires may charge a fee, includes further training for the operator or other personnel, regional training, field assistance, inspections, and merchandising advice from Big O Tires area managers. Franchisees may also purchase point-of-sale advertising materials and participate in local advertising plans, potentially incurring additional fees.