Does Big O Tires provide franchisees with access to e-mail accounts?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Big O currently provides an e-mail account for each franchisee and each Big O Store. You are required to use only the e-mail accounts provided by Big O (and no other e-mail accounts) in communications with Big O and its representatives. You may also use these e-mail accounts for communications with your customers, managers, employees, and other franchisees in the operation of your Big O Store. However, you may not use the e-mail addresses Big O provides for any mass e-mails or for any purpose not related to the operation of your Big O Store. You are required to check your email accounts throughout the business day and to respond to any e-mail messages promptly. Big O may establish other standards and requirements for the use of any e-mail account it provides, and may restrict or terminate your access to the e-mail accounts in the event of a violation of Big O's terms. Big O reserves the right to discontinue providing these e-mail accounts in the future, in which event you will be required to maintain an e-mail account to be used in the operation of your Big O Store. Big O does not currently charge a fee for the e-mail accounts it provides, although it may charge a fee for this service in the future. Big O will have independent access to the e-mail account and all information on the e-mail system without contractual limitation.
To use this Business Center or e-mail system, you must provide (at your expense) your own computer hardware and software (except for some specific software we may supply). To use the e-mail system, you must abide by the relevant provisions of the Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, Big O Tires currently provides an e-mail account for each franchisee and each Big O Store. Franchisees are required to use only the e-mail accounts provided by Big O Tires for communications with Big O Tires and its representatives. Franchisees may also use these e-mail accounts for communications with their customers, managers, employees, and other franchisees in the operation of their Big O Store. However, franchisees may not use the e-mail addresses Big O Tires provides for any mass e-mails or for any purpose not related to the operation of their Big O Store.
Big O Tires requires franchisees to check their email accounts throughout the business day and to respond to any e-mail messages promptly. Big O Tires may establish other standards and requirements for the use of any e-mail account it provides, and may restrict or terminate a franchisee's access to the e-mail accounts in the event of a violation of Big O Tires's terms. Big O Tires reserves the right to discontinue providing these e-mail accounts in the future, in which event franchisees will be required to maintain an e-mail account to be used in the operation of their Big O Store.
Currently, Big O Tires does not charge a fee for the e-mail accounts it provides, although it may charge a fee for this service in the future. Big O Tires will have independent access to the e-mail account and all information on the e-mail system without contractual limitation. To use the e-mail system, franchisees must abide by the relevant provisions of the Franchise Agreement and must provide (at their expense) their own computer hardware and software (except for some specific software Big O Tires may supply).