Is the payment for computer hardware and software refundable for a Big O Tires franchise?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
| Expenditures | Low | High | When Due | Method of Payment | Refundability | To Whom Payment Made |
|---|---|---|---|---|---|---|
| Initial Franchise Fee/Minimum | $10,000 | $17,500 | See Item 5 | See Item 5 | See Item 5 | Big O |
| Deposit (See Note 1) | ||||||
| Initial Training- | $1,000 | $9,000 |
Source: Item 7 — ESTIMATED INITIAL INVESTMENT YOUR ESTIMATED INITIAL INVESTMENT (FDD pages 35–39)
What This Means (2025 FDD)
According to Big O Tires's 2025 Franchise Disclosure Document, payments for computer hardware and software are nonrefundable. The estimated initial cost to purchase and install the BOT POS System ranges from $20,500 to $33,500. This includes the license fee, installation fee, conversion fee, and store training, set-up, and go-live support fees.
Of the total cost, $10,000 to $11,000 is paid directly to Big O Tires for the BOT POS System, while the remaining amount is paid to third-party suppliers. If a franchisee opts to integrate their accounting system with the BOT POS system, additional fees ranging from $3,500 to $7,000 will apply, which are included in the higher end of the estimated range. These costs do not include taxes, shipping fees, or the travel expenses for the POS trainer.
Prospective Big O Tires franchisees should be aware that this significant investment in computer hardware and software is nonrefundable, regardless of whether the payments are made to Big O Tires or to third-party suppliers. This nonrefundable policy is a standard practice in franchising, as these costs are typically associated with the setup and initial operation of the business. Franchisees should carefully consider this investment and ensure they fully understand the terms and conditions before proceeding with the franchise.