How often may Big O Tires modify its operating manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires's 2025 Franchise Disclosure Document, the operating manual, which contains the standards and specifications for operating a Big O Tires store, may be modified periodically by Big O Tires. These modifications can reflect changes in authorized products and services, standards or service quality, and the operations of Big O Tires stores.
It is the franchisee's responsibility to maintain an updated manual. If the manual is provided electronically, franchisees must regularly check for updates and ensure compliance with the current version. In case of a dispute regarding the manual's contents, the most recent revision issued by Big O Tires will take precedence.
This means that as a Big O Tires franchisee, you must stay informed about any changes to the operating manual and adapt your business practices accordingly. Failing to comply with the updated standards and specifications could potentially lead to issues with the franchisor and impact the operation of your store. Regularly checking for updates and maintaining an updated manual is crucial for remaining compliant with the Big O Tires franchise agreement.