What does Big O Tires mean by the term 'Operator'?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
We will make available to you additional training for your "Operator" or your other personnel.
We use the term "Operator" to mean the person designated by you to assume the responsibility for the operation of your Big O Store (Franchise Agreement Section 7.02(b)(i)).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the term 'Operator' refers to the individual designated by the franchisee to be responsible for the day-to-day operations of the Big O Tires store. This individual is crucial for the store's management and overall performance. Big O Tires also makes additional training available for the Operator.
For a prospective franchisee, understanding the role of the Operator is essential, as this person will be the point person for managing the store. The franchisee needs to designate someone who is capable and well-trained to handle the responsibilities. If the franchisee is a corporation or other legal entity, they must designate at least one Manager acceptable to Big O to receive training and provide for the day-to-day store operations.
Big O Tires emphasizes the importance of training for the Operator, offering additional programs, seminars, and online training. In some cases, Big O Tires may require the Operator to undergo additional training, especially for stores with high real estate costs or past sales. This additional training may involve spending 60 working days training in a similar store. The franchisee is responsible for covering the transportation, lodging, and living expenses incurred during this additional training, and Big O Tires may charge a reasonable fee for it.