What are the MAP standards that a Big O Tires Participating Facility must comply with during the term of the agreement?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
program.
- (2) The Participating Facility agrees that during the term of this Agreement it will, maintain and have available trained, MAP‐qualified personnel to comply with the MAP Pledge to Customers, MAP Standards of Service and Uniform Inspection & Communication Standards ("UICS") and render an appropriate service inspection during regular business hours. This would include having at least one employee at each facility complete and pass the MAP Assessment test. Passing this test enables the employee to become MAP Qualified, showing he/she understands the use of the MAP UICS's and how to communicate the inspection results to the consumer using the MAP Terminology of "Required" and "Suggested".
- (3) After any inspection or diagnostic test but prior to initiating any maintenance and repair work, the Participating Facility must provide the customer a written statement setting forth the type of work to be performed in accordance with the Uniform Inspection & Communication Standards, whether that work is REQUIRED or SUGGESTED, and the estimated price to properly repair the vehicle showing both the merchandise and labor prices for the repair or service. The Participating Facility shall obtain and receive written or documented telephone authorization from the customer prior to performing any diagnostic, maintenance or repair work. The Participating Facility agrees specifically to comply with all federal, state and local laws regarding preparation of repair estimates and invoices as well as paragraph fourteen (14) of this Agreement.
- (4) The Participating Facility must warranty the materials and workmanship of the repairs, parts and components for a minimum period of 90 days or 4,000 miles, whichever comes first, following completion of the minimum services and/or repairs by the Participating Facility. Revised 2014‐07‐01
- (5) The Participating Facility agrees to make available to the customer any replaced parts after the completion of services and/or repairs by the Participating Facility.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, a Participating Facility, defined as an automotive maintenance and repair service facility participating in the Automotive Maintenance and Repair Association's MAP program, must adhere to specific standards during the agreement term.
Specifically, the Participating Facility must maintain trained, MAP-qualified personnel to comply with the MAP Pledge to Customers, MAP Standards of Service, and Uniform Inspection & Communication Standards (UICS). This includes ensuring at least one employee at each facility completes and passes the MAP Assessment test, demonstrating an understanding of MAP UICS and the ability to communicate inspection results using the MAP terminology of "Required" and "Suggested".
Prior to initiating any maintenance or repair work after an inspection or diagnostic test, the Participating Facility is required to provide the customer with a written statement. This statement must detail the type of work to be performed in accordance with the Uniform Inspection & Communication Standards, indicating whether the work is "REQUIRED" or "SUGGESTED", and include an estimated price for the repair, showing both merchandise and labor prices. The facility must also obtain written or documented telephone authorization from the customer before performing any diagnostic, maintenance, or repair work, and comply with all federal, state, and local laws regarding repair estimates and invoices.
Furthermore, the Participating Facility must warranty the materials and workmanship of the repairs, parts, and components for a minimum period of 90 days or 4,000 miles, whichever comes first, following the completion of the services and/or repairs. The facility must also make available to the customer any replaced parts after the completion of services and/or repairs.