What does the Big O Tires manual consist of?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
We have standards and specifications for your Store, the premises where your Store is located, equipment, signage, furniture, fixtures, wearables, supplies, forms, inventory, advertising materials, computer software and hardware, and most products and other items used in or sold through your Big O Store. Standards and specifications include standards for delivery, performance, warranties, signage, fixtures, design, appearance, quality and other matters. You must purchase or lease all products,
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the operating manual contains the standards and specifications that franchisees must follow. The manual is confidential and includes written, electronic, audio, video, and internet instructions. It also includes the Franchise Policies & Standards Manual, training materials such as the online Learning Management System, and any other proprietary information. The manual also contains Big O's standards, policies, procedures, technical bulletins, and information posted on the Big O Tires Website Business Center.
The Big O Tires manual is designed to protect the reputation and goodwill of the licensed marks, but it is not designed to control the day-to-day operations of a Big O Tires store. Big O Tires may modify the manual periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Tires stores. It is the franchisee's responsibility to maintain an updated manual, or if provided electronically, to regularly check for updates and maintain compliance with the current manual. In the event of a dispute as to the contents of the manual, the most recent revision made and issued by Big O Tires will control.
Big O Tires also has standards and specifications for the store, its premises, equipment, signage, furniture, fixtures, wearables, supplies, forms, inventory, advertising materials, computer software and hardware, and most products and other items used in or sold through the Big O Tires store. These standards and specifications include standards for delivery, performance, warranties, signage, fixtures, design, appearance, quality, and other matters. Franchisees must purchase or lease all products, equipment, supplies, and services used in or sold through their Big O Tires store in accordance with these standards and specifications, only from Big O Tires or other approved sources.