What initial training does Big O Tires provide, and how many weeks does the training consist of?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the opening of your Big O Store and provided you have paid the franchise fee, we make available to you the online Learning Management System. We also will provide an initial Online Training program and the Facilitated Training program for one person. The curriculum of the Facilitated Training program (which may be updated and revised at any time within the sole discretion of Big O), may be conducted at our company training facilities, in an online virtual classroom, or at any geographical location, in our discretion. Additionally, field training and operations certification will be conducted at a Big O Store designated by us. The number of weeks of this initial training will be the number specified by us in our discretion; currently, we specify approximately one or two days of Online Training, one and a half weeks of Facilitated training, three and a half weeks of required field training and two weeks of optional field training. There is no fee for the optional field training. The two week portion of the initial training program is conducted at a Big O Store. This training can be conducted by an existing franchisee of Big O at that franchisee's approved location, or at your Big O Store location if approved by the Training Department. This portion of the training program consists of "hands-on" training in front office skills (such as marketing and customer relations) and back room skills (such as recommended accounting procedures based upon our business model, receiving tires, stacking tires and clean-up). The configuration, content and timing of classroom training and "hands on" training may be determined based upon time and attendance considerations of each training session. The Online Training is offered on demand at any time. We hold the Facilitated Training, and mandatory and optional field training, as often as needed, typically once a month.
Each individual receiving the field training and certification must sign a Certification Program Agreement in the form of Exhibit U with Big O and the franchisee providing the training. Unless we waive the training requirements or a part of the training requirements, you, or if you are not an individual, your Operator (the person designated by you to assume the responsibility for the operation of your Big O Store), must attend and successfully complete the training program at any time following the execution of your Franchise Agreement and prior to your Big O Store opening for business. If you or your Operator fails to successfully complete the training program, at our direction you or your Operator must attend an additional training program at your cost or we may terminate the Franchise Agreement.
The tuition or training fee covering the initial training program for one person (which may be you if you are an individual or may be your Operator), is built into the franchise fee. You may send people in addition to your Operator to the initial training program.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, franchisees receive initial training that includes online, facilitated, and field training. The initial training program is available after the franchise fee is paid and before the store opens. The training program is for one person, and the curriculum may be updated or revised at any time at Big O's discretion. The training may be conducted at company training facilities, in an online virtual classroom, or at any geographical location. Field training and operations certification will be conducted at a Big O Tires store designated by the company.
The initial training consists of approximately one or two days of online training, one and a half weeks of facilitated training, three and a half weeks of required field training, and two weeks of optional field training. The optional field training takes place at a Big O Tires store and involves hands-on training in front and back office skills. The online training can be done at any time, and the facilitated and field training are typically held once a month as needed. The Big O Tires Training Department can relocate any or all portions of the Facilitated training from Palm Beach Gardens, Florida to an alternate site within the Training Department's sole discretion.
Big O Tires may offer a "Fast Track" training program for experienced franchisees or managers from TBC Retail Holdings. The curriculum for the Fast Track program is determined via an evaluation by corporate resources, including Big O Tires Management, Franchise Development, Franchise Business Consultants, and the Training Department. The Fast Track program may include any and all components of the standard training, as well as additional components defined by the evaluation process. Franchisees are responsible for all employee costs, including salaries, wages, benefits, and uniforms, for all training programs.