What is included in the Big O Tires manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the confidential operating manual, referred to as "Manual," contains various instructions and information critical to the operation of a Big O Tires store. The manual is available online once the Franchise Agreement is signed. It includes written, electronic, audio, video, and Internet-based instructions. The manual also includes the Franchise Policies & Standards Manual, which details the policies and standards on various matters.
Training materials, including the online Learning Management System, are also part of the Manual. It also contains proprietary information, technical bulletins, and other materials stating Big O's standards, policies, and procedures. Information posted on the Big O Tires Website Business Center is also included in the Manual. The manual is designed to protect Big O Tires' reputation and the goodwill of its Licensed Marks, rather than to control the day-to-day operations of the store.
The Manual also includes a list of approved suppliers. Big O Tires has the right to change the standards and specifications included in the Manual, including the list of approved suppliers. Franchisees must comply with all mandatory standards and changes, provided that the changes are applied reasonably and without discrimination among comparable Big O Tires franchisees. Franchisees are responsible for maintaining an updated Manual and regularly checking for updates to ensure compliance.