For Big O Tires, what is included in the definition of the 'Software System'?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
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RECITALS
- A. Big O, together with certain of its franchisees, has currently selected Sparkplug Studios LLC dba Tekmetric ("Tekmetric") and its cloud based automotive services software system ("Software System") as the Approved Point-of-Sale Vendor and software system for Big O franchisees to use in their Big O Tires store businesses, and Big O authorizes the Big O franchisees to utilize such Software System under the terms set forth in the Software as a Service End User Agreement ("SaaS User Agreement").
- B. Pursuant to a Software as a Service Agreement entered into between Tekmetric and Big O, Tekmetric is licensing to Big O the Software System for use in Big O stores, and will assist with the development of an interface between the Software System and a Big O Consumer Database.
- C. Franchisee is a franchisee of Big O pursuant to one or more Franchise Agreements.
- D. Contemporaneously with the execution of this Agreement, Franchisee is executing an SaaS User Agreement with Big O, pursuant to the terms of which, among other things, Big O will sublicense the Software System and related services to Franchisee for its Big O Tires retail tire and automotive service store(s).
- E. In consideration of Big O's authorization for Franchisee to utilize the Software System and services as set forth in the Saas User Agreement, Franchisee has agreed to perform the obligations set forth in this Agreement.
- F. This Agreement is being executed by Big O and Franchisee for the purpose of acquiring repository data as outlined in the Shared Information - Schedule A defined herein.
- G. Capitalized terms set forth in these Recitals shall have the same meaning ascribed to them in the SaaS User Agreement unless otherwise expressly set forth below.
AGREEMENT
NOW, THEREFORE, the parties hereby agree as follows:
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- Certain Definitions. The following terms shall have the meaning set forth below:
- (a) APPROVED POINT-OF-SALE VENDOR means the vendor and/or Point-of-Sale system Big O management designates that franchisees must use. Big O management may, at its sole discretion, change the Approved Point-of-Sale Vendor. In the event that Big O changes the Approved Point-of-Sale Vendor, all references herein to Tekmetric shall be deemed to refer to the new Approved Point-of-Sale Vendor.
- (b) COMPETING REGIONAL STORE means a Big O Tires Store that has an address, which includes a U.S. Postal zip code containing the same first three digits of the U.S. Postal zip code included in the address of the Designated Location.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to the 2025 Big O Tires FDD, the Software System is defined in two instances with two different vendors. In one instance, Big O Tires, along with some franchisees, selected Tekmetric and its cloud-based automotive services software system as the approved point-of-sale vendor and software system for Big O Tires franchisees to use in their stores. Big O Tires authorizes franchisees to use the Software System under the terms in the Software as a Service End User Agreement. Big O has subscribed to certain cloud-based automotive services shop software where documents, emails, text messages and other data owned by Big O and its participating franchisees will be stored on an infrastructure controlled by Tekmetric and accessed via the internet using the Google Chrome web browser, compatible devices and software.
In another instance, Big O Tires, along with some franchisees, selected Navex as the approved point-of-sale vendor and software system for Big O Tires franchisees to use in their Big O Tires stores. Big O Tires authorizes franchisees to utilize such proprietary Software System and related services from Navex or Big O under the terms set forth in the License Agreement. Navex provides the Software System for single-store and multi-store franchisees and will assist with the development of an interface between the Software System and a Big O Consumer Database.
For a prospective Big O Tires franchisee, it is important to note that Big O Tires management may change the Approved Point-of-Sale Vendor at its sole discretion. If Big O Tires changes the Approved Point-of-Sale Vendor, all references to Tekmetric shall be deemed to refer to the new Approved Point-of-Sale Vendor. Franchisees are required to use the software system Big O management designates.