Does Big O Tires include recovery of data from failed hard drives in its services?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
WHEREAS, pursuant to a Software as a Service Agreement between Big O and Sparkplug Studios LLC, d/b/a "Tekmetric" (the "Master SaaS Agreement") attached hereto as exhibit A, Big O has subscribed to certain cloud-based automotive services shop software in which documents, emails, text messages and other data owned by Big O and its participating franchisees will be stored on an infrastructure controlled by Tekmetric and accessed via the internet using the Google Chrome web browser, compatible devices and software, via the Master SaaS Agreement providing for the subscribed services (the "Subscription Services"); and
WHEREAS, as a condition of being conferred the right to use the Subscription Services, Franchisee User shall be required to enter into this SaaS User Agreement and comply with its terms and conditions.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
Based on the 2025 Big O Tires Franchise Disclosure Document, it is not explicitly stated whether Big O Tires includes recovery of data from failed hard drives as one of its services. However, the FDD does mention the use of a software system provided by Tekmetric to manage various aspects of the business.
The FDD discusses data-related issues in the context of data breaches and disclosures involving the software system used by franchisees. It outlines the responsibilities of Big O Tires and the franchisee in protecting shared information and addressing any problems that may arise with the software system. Big O Tires uses a Software as a Service Agreement between Big O and Sparkplug Studios LLC, d/b/a "Tekmetric".
While the document does not directly address data recovery from failed hard drives, it does emphasize the importance of data management and security within the Big O Tires franchise system. A prospective franchisee should inquire with Big O Tires about the specific services offered, including any data recovery services, and whether these services are provided directly or through a third-party vendor.