When does Big O Tires grant online access to the operating manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
When you sign the Franchise Agreement, we will grant you online access to the Manual. Included in the Manual is a list of our approved suppliers. We have the right to change the standards and specifications included in the Manual, including the list of approved suppliers. You must comply with all standards and changes which are deemed, by their terms, to be mandatory; provided that the changes are applied in a reasonable and nondiscriminatory manner among comparable Big O franchisees.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires's 2025 Franchise Disclosure Document, online access to the operating manual is granted when the Franchise Agreement is signed. The manual contains the standards and specifications for operating a Big O Tires store and includes a list of approved suppliers.
It is the franchisee's responsibility to maintain an updated manual and regularly check for updates if it is provided electronically. Big O Tires has the right to change the standards, specifications, and the list of approved suppliers included in the manual. Franchisees must comply with all mandatory changes, provided they are applied reasonably and without discrimination among comparable franchisees.
This online access is crucial for franchisees as the operating manual dictates how the store must be run, including standards for the premises, equipment, signage, and products. Compliance with the manual is essential for maintaining the reputation and goodwill of the Big O Tires brand. The manual is subject to periodic modifications, so franchisees must stay informed of any updates to ensure continued compliance.