What front office skills are included in the Big O Tires Certification Program?

According to the 2025 Big O Tires Franchise Disclosure Document, the Certification Program for prospective franchisees includes demonstrating front office skills. Specifically, the program focuses on skills related to marketing and customer relations. The program also includes demonstrating back room skills, such as inventory controls and service flow.

This Certification Program is a crucial step for anyone looking to own and operate a Big O Tires store, ensuring they have the necessary skills to manage both the customer-facing and operational aspects of the business. The program requires trainees to demonstrate their mastery of these skills to an existing franchisee who acts as the trainer.

It is important to note that during the Certification Program, trainees are not considered employees of Big O Tires or the trainer, and they are not entitled to any compensation. Trainees are also responsible for their own insurance coverage, including worker's compensation, health insurance, and general liability insurance. This arrangement highlights the importance of being prepared to cover personal expenses and potential liabilities during the training period.

Prospective franchisees should carefully consider the time commitment and financial responsibilities associated with the Certification Program. Understanding the specific skills covered and the expectations for demonstrating proficiency is essential for successful completion and future operation of a Big O Tires franchise.