With whom must a Big O Tires franchisee sign a Navex EULA?

According to Big O Tires' 2025 Franchise Disclosure Document, franchisees are required to sign a Navex EULA with Navex. This agreement is related to the computerized systems that Big O Tires requires franchisees to implement and maintain. These systems include point-of-sale systems and communication systems for email, internet access, data transmission, and participation in the Big O Tires intranet. The Navex EULA is part of the initial technology setup for new franchisees.

Specifically, the EULA covers the terms for the software license, maintenance, and support services provided by Navex for the electronic point-of-sale system. This system is designed to track goods and services sold and manage inventory. The monthly subscription costs for the Navex software license, maintenance, support, and training are currently $304 as of the date of the 2025 Disclosure Document.

However, the FDD also indicates that the Big O Tires franchise system is converting to the Tekmetric BOT POS System. As part of this transition, franchisees will be required to enter into a separate Technology Agreement and Tekmetric EULA with Big O. Franchisees should be aware that if they initially acquire the BOT POS System from Navex and later convert to the Tekmetric system, they will incur additional costs of $9,050 to $10,150. Franchisees should clarify with Big O Tires the timeline and specific requirements for this transition and any potential impacts on their agreements and costs.