What is the Big O Tires Franchise Policies & Standards Manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
We have standards and specifications for your Store, the premises where your Store is located, equipment, signage, furniture, fixtures, wearables, supplies, forms, inventory, advertising materials, computer software and hardware, and most products and other items used in or sold through your Big O Store. Standards and specifications include standards for delivery, performance, warranties, signage, fixtures, design, appearance, quality and other matters.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires's 2025 Franchise Disclosure Document, the Franchise Policies & Standards Manual is a component of the confidential operating manual, referred to as the "Manual". The Manual comprises various written, electronic, audio, video, and Internet instructions, including the Franchise Policies & Standards Manual, which details the policies and standards on various operational matters. It also encompasses training materials, such as the online Learning Management System, proprietary information, technical bulletins, and other materials that communicate Big O's standards, policies, procedures, and information, including content on the Big O Tires Website Business Center.
The purpose of the Manual is to protect Big O Tires's reputation and the goodwill associated with its Licensed Marks, rather than to control the day-to-day operations of a franchisee's store. Big O Tires may periodically modify the Manual to reflect changes in authorized products and services, standards, service quality, or store operations. Franchisees are responsible for maintaining an updated version of the Manual, or if provided electronically, regularly checking for updates and ensuring compliance with the current version. In case of any dispute regarding the Manual's contents, the most recent revision issued by Big O Tires will prevail.
When a franchisee signs the Franchise Agreement, they will be granted online access to the Manual, which includes a list of approved suppliers. Big O Tires retains the right to change the standards and specifications within the Manual, including the list of approved suppliers. Franchisees must comply with all mandatory standards and changes, provided that these changes are applied reasonably and without discrimination among comparable Big O Tires franchisees. This ensures that all franchisees are held to the same operational and quality standards, maintaining brand consistency and customer satisfaction.