Where will the field training and operations certification for Big O Tires be conducted?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the opening of your Big O Store and provided you have paid the franchise fee, we make available to you the online Learning Management System. We also will provide an initial Online Training program and the Facilitated Training program for one person. The curriculum of the Facilitated Training program (which may be updated and revised at any time within the sole discretion of Big O), may be conducted at our company training facilities, in an online virtual classroom, or at any geographical location, in our discretion. Additionally, field training and operations certification will be conducted at a Big O Store designated by us. The number of weeks of this initial training will be the number specified by us in our discretion; currently, we specify approximately one or two days of Online Training, one and a half weeks of Facilitated training, three and a half weeks of required field training and two weeks of optional field training. There is no fee for the optional field training. The two week portion of the initial training program is conducted at a Big O Store. This training can be conducted by an existing franchisee of Big O at that franchisee's approved location, or at your Big O Store location if approved by the Training Department. This portion of the training program consists of "hands-on" training in front office skills (such as marketing and customer relations) and back room skills (such as recommended accounting procedures based upon our business model, receiving tires, stacking tires and clean-up). The configuration, content and timing of classroom training and "hands on" training may be determined based upon time and attendance considerations of each training session. The Online Training is offered on demand at any time. We hold the Facilitated Training, and mandatory and optional field training, as often as needed, typically once a month.
Each individual receiving the field training and certification must sign a Certification Program Agreement in the form of Exhibit U with Big O and the franchisee providing the training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the field training and operations certification will be conducted at a Big O Tires store designated by the franchisor. This field training is a mandatory part of the initial training program.
The initial training program consists of approximately one to two days of online training, one and a half weeks of facilitated training, three and a half weeks of required field training, and two weeks of optional field training. The two-week portion of the initial training program is conducted at a Big O Tires store. This hands-on training covers front office skills like marketing and customer relations, as well as back room skills such as accounting procedures, receiving tires, stacking tires, and clean-up.
The field training can be conducted at an existing franchisee's approved location or at the new franchisee's Big O Tires store location, provided it is approved by the Training Department. The instructors for the field training in the initial training program are franchisees designated by Big O Tires. Each individual receiving the field training and certification must sign a Certification Program Agreement with Big O Tires and the franchisee providing the training.
For additional trainees beyond the initial one included in the franchise fee, a training fee of $500 per week per person is required for the one and a half weeks of mandatory field training and certification. The franchisee is also responsible for covering all travel, lodging, food, and other living expenses incurred by each trainee while attending the training programs. Franchisees should inquire about the specific location and requirements for field training to budget accordingly.