What documents comprise the Big O Tires operating manual?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
You must establish and operate your Big O Store in compliance with your Franchise Agreement and the standards and specifications contained in our confidential operating manual ("Manual"). Our Manual consists of various written, electronic, audio, video, and Internet instructions, including our Franchise Policies & Standards Manual, consisting of our policies and standards on various matters. The Manual also includes any training materials, including the online Learning Management System, or any other proprietary information and other materials stating Big O's standards, policies, procedures, technical bulletins or other information, including any information posted on the Big O Tires Website Business Center. The Manual is designed to protect our reputation and the goodwill of the Licensed Marks, it is not designed to control the day-to-day operations of your Big O Store. Our Manual may be modified by us periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Stores. It is your responsibility to maintain an updated Manual, or if provided electronically, to regularly check for updates to the Manual and maintain compliance with the current Manual. In the event of a dispute as to the contents of the Manual, the most recent revision made and issued by us shall control.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the operating manual contains various resources to guide franchisees in running their stores. The manual consists of written, electronic, audio, video, and internet instructions. These include the Franchise Policies & Standards Manual, which outlines policies and standards on various matters.
In addition to the Franchise Policies & Standards Manual, the operating manual also encompasses training materials, such as the online Learning Management System. It further includes any proprietary information and other materials that communicate Big O's standards, policies, procedures, technical bulletins, and other relevant information. This extends to information posted on the Big O Tires Website Business Center.
The purpose of the Big O Tires manual is to protect the brand's reputation and goodwill associated with its licensed marks. However, the FDD states that it is not designed to control the day-to-day operations of the store. Big O Tires may modify the manual periodically to reflect changes in authorized products and services, standards, service quality, and store operations. It is the franchisee's responsibility to maintain an updated manual and regularly check for updates to ensure compliance. In case of any dispute regarding the manual's contents, the most recent revision issued by Big O Tires will prevail.