In a dispute, which version of the Big O Tires operating manual controls?

According to Big O Tires's 2025 Franchise Disclosure Document, the most recent revision of the operating manual issued by Big O Tires will control in the event of a dispute regarding the manual's contents. The operating manual contains written, electronic, audio, video, and internet instructions, including the Franchise Policies & Standards Manual, training materials, the online Learning Management System, and any other proprietary information stating Big O's standards, policies, procedures, technical bulletins, or other information, including information posted on the Big O Tires Website Business Center.

Big O Tires may modify the manual periodically to reflect changes in authorized products and services, standards or service quality, and the operations of Big O Tires stores. It is the franchisee's responsibility to maintain an updated manual, or if provided electronically, to regularly check for updates and remain compliant with the current manual.

This clause ensures that Big O Tires can maintain consistent standards and adapt to changing market conditions, while also placing the onus on the franchisee to stay informed about the latest operational guidelines. Franchisees should regularly check for updates to the manual to avoid disputes and ensure compliance.