What is the deadline for Big O Tires franchisees to transmit daily Shared Information?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
SCHEDULE A
SHARED INFORMATION
Franchisee is to use its best efforts to collect and transmit the following Shared Information on the prescribed frequency, as stated herein:
- I. To be transmitted daily by 10 p.m. of the following business day:
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- Customer and Service History, to include, but not specifically limited to:
- a. Customer information, including name, gender/business or other customer types, address, telephone numbers (including cell phone numbers), e-mail address, and related information captured during the customer contact process. For purposes of this Agreement, Shared Information shall not include Customer social security numbers, credit card numbers, and driver's license identifying numbers.
- b. Vehicle information, including year/make/model/engine, license, mileage, VIN, inspection date.
- c. All information contained on the customer work order and sales invoice, including credit and warranty invoices. In the case of any dispute as to required information, such dispute shall be resolved by referencing the requirements contained in the California Bureau of Automotive Repair work order and invoice requirements, regardless if the California Bureau of Automotive Repair work order and invoice requirements apply to Franchisee. It will be the responsibility of the franchisees to include the required information in their work orders. It will be Big O's responsibility to insure that the Software System can capture and transmit such information. (It is assumed for purposes of this Schedule A that the customer work order does not include any franchisee cost information related to the products or services included in the customer work order.)
- d. Future service reminder information for customer relationship marketing, including reminder service codes, tickler dates and/or frequency for reminders, method(s) of communication desired by the customer, and opt out flags.
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Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, franchisees must transmit daily Shared Information by 10 p.m. of the following business day. This requirement is part of Schedule A, which outlines the specifics of the Shared Information that franchisees need to collect and transmit.
Shared Information includes customer and service history, encompassing customer details like name, address, phone numbers, and email, as well as vehicle information such as year, make, model, VIN, and inspection date. It also includes all information from customer work orders and sales invoices, including credit and warranty invoices. Additionally, franchisees must provide future service reminder information for customer relationship marketing, including reminder service codes, dates, frequency, and preferred communication methods.
This daily transmission requirement ensures that Big O Tires has access to current data for customer relationship management, warranty support, and marketing efforts. Franchisees must ensure their systems are capable of capturing and transmitting this information accurately and on time. Failure to comply with this requirement could impact Big O Tires' ability to provide services to customers and manage its operations effectively. Franchisees should confirm that their software systems meet these requirements and understand the procedures for resolving any issues that may prevent timely transmission.