What is the deadline for a Big O Tires franchisee to transmit daily Shared Information?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee is to use its best efforts to collect and transmit the following Shared Information on the prescribed frequency, as stated herein:
- I.
To be transmitted daily by 10 p.m. of the following business day:
Customer and Service History, to include, but not specifically limited to:
- a.
Customer information, including name, gender/business or other customer types, address, telephone numbers (including cell phone numbers), e-mail address, and related information captured during the customer contact process.
For purposes of this Agreement, Shared Information shall not include Customer social security numbers, credit card numbers, and driver's license identifying numbers.
- b.
Vehicle information, including year/make/model/engine, license, mileage, VIN, inspection date.
- c.
All information contained on the customer work order and sales invoice, including credit and warranty invoices.
In the case of any dispute as to required information, such dispute shall be resolved by referencing the requirements contained in the California Bureau of Automotive Repair work order and invoice requirements, regardless if the California Bureau of Automotive Repair work order and invoice requirements apply to Franchisee.
It will be the responsibility of the franchisees to include the required information in their work orders.
It will be Big O's responsibility to insure that the Software System can capture and transmit such information. (It is assumed for purposes of this Schedule A that the customer work order does not include any franchisee cost information related to the products or services included in the customer work order.)
- d.
Future service reminder information for customer relationship marketing, including reminder service codes, tickler dates and/or frequency for reminders, method(s) of communication desired by the customer, and opt out flags.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, franchisees must transmit daily Shared Information by 10 p.m. of the following business day. This requirement is part of the Technology Agreement outlined in Schedule A, which focuses on Shared Information.
This means that a Big O Tires franchisee is responsible for collecting and transmitting data related to customer and service history, store-level sales and profit, and product movement. This data includes customer contact information, vehicle details, work order and sales invoice information, and future service reminders. The Shared Information excludes customer social security numbers, credit card numbers, and driver's license numbers.
The timely transmission of this data is crucial for Big O Tires to maintain its Consumer Database, which is used for customer relationship management, warranty support, marketing, and analyzing market trends. Franchisees must ensure their systems are capable of capturing and transmitting this information accurately and on time. Failure to comply with this requirement could impact Big O Tires' ability to provide services to customers and manage its overall operations effectively.