What computerized systems must a Big O Tires franchisee implement and maintain?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisees must implement, maintain and use computerized information, communication and management systems as periodically prescribed by us. This includes electronic point-of-sale systems and systems that enable you to communicate by e-mail with us, have access to the Internet, transmit sales and consumer data to us, participate fully in any intranet established by us (for instance, for claim management and other purposes) and participate in interactive remote learning and training.
You must sign a Technology Agreement (the "Technology Agreement") with us and a Navex EULA with Navex. When the Big O franchise system converts to the Tekmetric BOT POS System, you will be required to enter a separate Technology Agreement and Tekmetric EULA with Big O. The forms of these agreements are attached as Exhibit J-1 and Exhibit J-2 to this disclosure document.
You must acquire the BOT POS System. The estimated initial cost for the standard configuration of the BOT POS System is between $20,500 and $33,500 depending upon the current hardware, software, data standards, and professional services, which is paid by the Franchisee. An additional $9,050 to $10,150 in costs will apply if you originally acquire the BOT POS System from Navex and later convert to the Tekmetric system. These costs do not include taxes, shipping fees, lease fees (if applicable) or the travel expenses for the POS trainer. This hardware may be leased from third parties. The system includes a Navex or Tekmetric license, hardware, software, installation, training, and data
conversion. Franchisees acquiring the BOT POS System are also responsible for all ongoing costs of the BOT POS System, such as maintenance, support, and training. The subscription costs for the ongoing license to the software, and related maintenance, support and training currently offered by our supplier Navex, which you are required to obtain, currently total $304 per month as of the date of this Disclosure Document (See Item 6). The subscription costs for the system offered by Tekmetric upon the transition to that system will initially be $340 per month. You may choose to acquire additional services from Navex or Tekmetric at your option, for additional fees. You must: (a) replace and upgrade hardware and other equipment and software periodically if required by us or in accordance with specifications of its hardware and software licensors, and the replacement equipment must be purchased from Big O or a supplier approved by Big O, and (b) comply with all policies concerning information systems established by Big O periodically in its sole discretion, including but not limited to arranging for off-site back-up of all data at Franchisees sole cost and expense.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to the 2025 Big O Tires Franchise Disclosure Document, franchisees must implement, maintain, and use computerized information, communication, and management systems as prescribed by Big O Tires. This includes electronic point-of-sale systems. Franchisees must also have systems that enable communication via e-mail with Big O Tires, provide access to the Internet, and allow for the transmission of sales and consumer data. Additionally, franchisees must participate fully in any intranet established by Big O Tires for purposes such as claim management and engage in interactive remote learning and training.
The required BOT POS System has an estimated initial cost for the standard configuration between $20,500 and $33,500, depending on current hardware, software, data standards, and professional services. If a franchisee initially acquires the BOT POS System from Navex and later converts to the Tekmetric system, an additional $9,050 to $10,150 in costs will apply. These costs exclude taxes, shipping fees, lease fees (if applicable), and travel expenses for the POS trainer. The system includes a Navex or Tekmetric license, hardware, software, installation, training, and data.
Franchisees must sign a Technology Agreement with Big O Tires and a Navex EULA with Navex. When the Big O Tires franchise system converts to the Tekmetric BOT POS System, franchisees will be required to enter a separate Technology Agreement and Tekmetric EULA with Big O Tires. Furthermore, franchisees are obligated under the Technology Agreement to collect and transmit certain "Shared Information," including customer and service history, store-level sales and profit information, product movement data, and inventory status information. If a franchisee requests integration of their accounting system with the BOT POS system, QuickBooks Advanced Edition will also be required.