For Big O Tires classroom training, how many hours are dedicated to the VIP Process?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 Subject | Column 2 Hours of Classroom Training | Column 4 Location |
|---|---|---|
| Welcome & Introductions | 0.5 | See Note 1 |
| Meet & Greet | 1.0 | See Note 1 |
| Big O History | 0.5 | See Note 1 |
| Brand Development | 0.5 | See Note 1 |
| Merchandising Website Overview | 0.5 | See Note 1 |
| Telephone Procedures | 1.0 | See Note 1 |
| Store Merchandising | 0.5 | See Note 1 |
| VIP Process | 2.0 | See Note 1 |
| Workflow Process | 1.0 | See Note 1 |
| Speed Lane Process | 1.0 | See Note 1 |
| Motorist Assurance Program | 2.0 | See Note 1 |
| Vehicle Inspection Process | 2.0 | See Note 1 |
| Vehicle Delivery & Flow-Up Process | 2.0 | See Note 1 |
| Point of Sale System - Introduction & Features | 1.0 | See Note 1 |
| Empower Consulting (PEO) | 1.0 | See Note 1 |
| Pro-Tec+ Package Sales | 1.0 | See Note 1 |
| Automotive Service Excellence | 0.5 | See Note 1 |
| Product Inventory | 1.0 | See Note 1 |
| Fluid Maintenance | 0.5 | See Note 1 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the classroom training dedicates 2.0 hours to the VIP Process. This training is part of the initial training program that new franchisees or their operators and managers must attend before opening their Big O Tires store. The training aims to equip franchisees with the knowledge and skills necessary to implement the VIP Process effectively in their business operations.
The VIP Process training is conducted at a location determined by Big O Tires, as noted in the document. This training is part of a broader curriculum that includes various other essential topics, such as telephone procedures, store merchandising, workflow processes, and automotive service excellence. The comprehensive nature of the training program ensures that franchisees are well-prepared to manage and operate their Big O Tires store successfully.
Prospective franchisees should note that while the FDD specifies the hours dedicated to the VIP Process, the actual content and timing of the training sessions may vary based on the training session's time and attendance considerations. Therefore, it is advisable for potential franchisees to inquire about the specific details of the VIP Process training and how it integrates with other aspects of the curriculum to gain a clear understanding of the overall training experience.