Can Big O Tires charge a fee for providing email accounts to the franchisee?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
Big O may provide one or more e-mail accounts to Franchisee for Franchisee and its Big O Store.
If Big O provides any e-mail accounts to Franchisee, Franchisee is required to use those e-mail accounts (and no other e-mail accounts) in communications with Big O and its representatives, unless otherwise designated by Big O.
Franchisee may also use these e-mail accounts for communications with its customers, managers, employees, and other franchisees in the operation of the Big O Store.
However, Franchisee may not use the e-mail accounts Big O provides for any mass e-mails or for any purpose not related to the operation of the Big O Store.
Big O may establish other standards and requirements for the use of any e-mail account provided, and may restrict or prohibit access to the e-mail accounts in the event of a violation of Big O's terms.
Big O reserves the right to charge a fee for the e-mail account(s) provided.
Big O reserves the right to discontinue providing any e-mail account to Franchisee in the future, in which event Franchisee will be required to maintain an e-mail account to be used in the operation of the Big O Store.
Big O will have the right to access any e-mail account that it provides, and all information on that e-mail system, without limitation.
Franchisee is required to check such e-mail account throughout the business day and respond to any e-mail messages promptly.
BIG O SHALL HAVE NO LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF, THE SITE OR OF THE FRANCHISEE'S DATA FILES, PROGRAMS, E-MAIL, CONTENT OR INFORMATION.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, Big O Tires reserves the right to charge a fee for providing email accounts to its franchisees. If Big O Tires provides email accounts, franchisees are required to use those accounts for communications with Big O Tires and its representatives, unless otherwise designated by Big O Tires. Franchisees can also use these email accounts for communications with customers, managers, employees, and other franchisees in the operation of their Big O Tires store. However, franchisees cannot use the email accounts for mass emails or any purpose unrelated to the operation of the Big O Tires store. Big O Tires may establish standards and requirements for the use of any email account provided and may restrict or prohibit access to the email accounts if its terms are violated. Big O Tires also reserves the right to discontinue providing any email account in the future, in which event franchisees will be required to maintain their own email account. Big O Tires has the right to access any email account it provides and all information on that email system without limitation. Franchisees are required to check such email accounts throughout the business day and respond to any email messages promptly. Big O Tires will have no liability for unauthorized access to, or alteration, theft, or destruction of, the site or of the franchisee's data files, programs, email, content, or information.