Can Big O Tires change its training program?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
The Big O Tires Training Department may relocate any or all portions of the Facilitated training from Palm Beach Gardens, Florida to an alternate site within the Training Department's sole discretion.
Before the opening of your Big O Store and provided you have paid the franchise fee, we make available to you the online Learning Management System. We also will provide an initial Online Training program and the Facilitated Training program for one person. The curriculum of the Facilitated Training program (which may be updated and revised at any time within the sole discretion of Big O), may be conducted at our company training facilities, in an online virtual classroom, or at any geographical location, in our discretion. Additionally, field training and operations certification will be conducted at a Big O Store designated by us. The number of weeks of this initial training will be the number specified by us in our discretion; currently, we specify approximately one or two days of Online Training, one and a half weeks of Facilitated training, three and a half weeks of required field training and two weeks of optional field training. There is no fee for the optional field training. The two week portion of the initial training program is conducted at a Big O Store. This training can be conducted by an existing franchisee of Big O at that franchisee's approved location, or at your Big O Store location if approved by the Training Department. This portion of the training program consists of "hands-on" training in front office skills (such as marketing and customer relations) and back room skills (such as recommended accounting procedures based upon our business model, receiving tires, stacking tires and clean-up). The configuration, content and timing of classroom training and "hands on" training may be determined based upon time and attendance considerations of each training session. The Online Training is offered on demand at any time. We hold the Facilitated Training, and mandatory and optional field training, as often as needed, typically once a month.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEM AND TRAINING (FDD pages 55–73)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the curriculum of the Facilitated Training program may be updated and revised at any time within the sole discretion of Big O Tires. This means that Big O Tires has the authority to make changes to the training program's content, structure, and delivery methods as they see fit.
For a prospective franchisee, this implies that the initial training program described in the FDD may not be the same in the future. Big O Tires could modify the training to adapt to new technologies, market conditions, or operational strategies. While this flexibility allows Big O Tires to keep the training relevant and effective, it also means that franchisees must be prepared for potential changes in the training requirements.
Big O Tires also has the discretion to relocate any or all portions of the Facilitated training from Palm Beach Gardens, Florida, to an alternate site. The configuration, content, and timing of classroom and hands-on training may be determined based on time and attendance considerations for each training session. Furthermore, Big O Tires may modify or discontinue vendor programs, which include training, in their discretion. These changes could impact the resources and support available to franchisees, highlighting the importance of staying informed about any updates to the training program and vendor relationships.
Additionally, Big O Tires may offer additional training programs, seminars, and online training on a mandatory or voluntary basis, with the franchisee potentially required to pay a tuition or fee for their trainees. The terms and conditions related to the Learning Management System (LMS), including the selection of programs, the fees, and the amounts that Big O Tires will pay, are subject to change. Therefore, franchisees should be aware that the costs and content of ongoing training may vary over time.