What back room skills are included in the Big O Tires Certification Program?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Duties. Trainee shall not provide any work or other services on any customer vehicles of Trainer. The Certification Program is restricted to Trainee demonstrating front office skills, such as marketing, customer relations, etc., and back room skills, such as inventory controls and service flow.
Source: Item 23 — RECEIPTS (FDD pages 102–535)
What This Means (2025 FDD)
According to Big O Tires' 2025 Franchise Disclosure Document, the Certification Program requires trainees to demonstrate both front office and back room skills. The front office skills include marketing and customer relations. The back room skills include inventory controls and service flow.
This means that prospective Big O Tires franchisees will need to become proficient in managing inventory and understanding service flow within the store. These skills are essential for the efficient operation of the franchise and ensuring customer satisfaction. Mastering inventory controls will help franchisees minimize losses from overstocking or stockouts, while understanding service flow will enable them to optimize the speed and quality of service provided to customers.
The Certification Program lasts for three and a half weeks, but Big O Tires reserves the right to modify the term based on the trainee's performance. During the training period, trainees are not considered employees of Big O Tires or the trainer and will not receive compensation. Trainees must also provide their own insurance coverage during the program. This arrangement is fairly typical in franchise training programs, where the initial training period is often considered an evaluation and learning phase rather than employment.