What aspects of a Big O Tires store are subject to standards and specifications?
Big_O_Tires Franchise · 2025 FDDAnswer from 2025 FDD Document
We have standards and specifications for your Store, the premises where your Store is located, equipment, signage, furniture, fixtures, wearables, supplies, forms, inventory, advertising materials, computer software and hardware, and most products and other items used in or sold through your Big O Store. Standards and specifications include standards for delivery, performance, warranties, signage, fixtures, design, appearance, quality and other matters. You must purchase or lease all products,
equipment, supplies, and services used in or sold through your Big O Store in accordance with our standards and specifications only from us or other sources approved by us. When you sign the Franchise Agreement, we will grant you online access to the Manual. Included in the Manual is a list of our approved suppliers. We have the right to change the standards and specifications included in the Manual, including the list of approved suppliers. You must comply with all standards and changes which are deemed, by their terms, to be mandatory; provided that the changes are applied in a reasonable and nondiscriminatory manner among comparable Big O franchisees. The Franchise Agreement also provides that you must comply with Big O's national fleet account policies and must participate in Big O's national fleet account programs, which are described in Item 11 (see paragraph 7 under "Continuing Obligations"). Also, periodically, we may institute pricing or discount programs in which the availability of lower prices or of discounts may depend, in whole or in part, on your meeting certain requirements established by us.
Tires. We sell lines of private label tires to Big O Tire Stores.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 39–44)
What This Means (2025 FDD)
According to Big O Tires's 2025 Franchise Disclosure Document, the franchise agreement and the confidential operating manual outline the standards and specifications for a Big O Tires store. These standards apply to the store itself, including the premises, equipment, signage, furniture, and fixtures.
Big O Tires also sets standards for items used and sold at the store, such as wearables, supplies, forms, inventory, advertising materials, computer software and hardware, and most products. These standards cover various aspects like delivery, performance, warranties, design, appearance, and quality.
As a Big O Tires franchisee, it is your responsibility to ensure your store adheres to these standards and specifications. You must purchase or lease all products, equipment, supplies, and services used in or sold through your Big O Tires store from Big O Tires or other approved sources. The operating manual, which includes the Franchise Policies & Standards Manual, provides detailed instructions and guidelines on these matters. Big O Tires may modify the manual periodically to reflect changes in authorized products and services, standards, service quality, and store operations, and it is your responsibility to stay updated with these changes.