What agreement must individuals receiving field training and certification sign with Big O Tires?

According to Big O Tires' 2025 Franchise Disclosure Document, each individual who receives field training and certification must sign a Certification Program Agreement. This agreement is in the form of Exhibit U and must be signed with both Big O Tires and the franchisee providing the training.

This requirement ensures that all individuals undergoing field training and certification are formally aligned with the standards and expectations set by Big O Tires. It also involves the franchisee providing the training, creating a shared responsibility for maintaining training quality and adherence to Big O Tires' operational guidelines.

For a prospective franchisee, this means understanding the terms outlined in Exhibit U and ensuring that all individuals participating in the field training, including the operator, are aware of and willing to sign the Certification Program Agreement. Failure to comply with this requirement could potentially lead to issues with certification or even termination of the Franchise Agreement if training requirements are not met.

It is important for potential franchisees to carefully review Exhibit U and understand the obligations and responsibilities it entails for both the individual being trained and the franchisee providing the training. This agreement is a key component of the Big O Tires training program and ensures consistency and quality across all franchise locations.