What must I do if there is a data security incident at my Big Blue Swim School?

According to Big Blue Swim School's 2025 Franchise Disclosure Document, if a data security incident occurs at your school, you are required to take immediate action. Specifically, you must notify Big Blue Swim School immediately about the incident. Your notification must specify the extent to which consumer data was compromised or disclosed during the incident.

Furthermore, you must fully comply and cooperate with Big Blue Swim School's instructions on how to address the data security incident. This cooperation is essential to protect both consumer data and the Big Blue Swim School brand's reputation. As part of this cooperation, you may be required to give Big Blue Swim School or their designated representatives access to your computer system. This access can be either remote or on-site at your school, depending on the needs of the investigation and resolution process.

These requirements highlight the importance Big Blue Swim School places on protecting consumer data and maintaining brand integrity. Franchisees must be prepared to act swiftly and decisively in the event of a data security incident, following the franchisor's guidance to mitigate any potential damage. This is a common practice in franchising, as franchisors need to ensure consistent data protection standards across all locations to safeguard the brand's reputation and customer trust.